Company Overview
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees ensuring a long-term career here at EML.
The Opportunity
As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Bring your customer service skills and you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist you will facilitate effective workplace co-ordination of a timely and safe return to work plan through personalised face-to-face assistance, promoting an injured worker's recovery.
This is a permanent, full-time position based in the Adelaide office with the flexibility to work from home once fully trained.
Responsibilities
* Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
* Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims
* Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face-to-face assistance to workers and employers
* Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work
About You
* Passionate and committed with excellent communication to provide high-quality service in a face-to-face setting
* Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
* Excellent customer service skills including the ability to influence and negotiate outcomes
* Strong computer and records management skills
* Current driver's license and a 5 star ANCAP rating vehicle
What We Offer
* We stand together as equals. EML is an equal opportunity employer celebrating diversity and inclusion.
* Career opportunities and great employee benefits
* Flexibility to work from home to support work/life balance
* A corporate wellbeing program with discounted health insurance and gym membership
* Generous discounts from over 350 retailers through our RewardsHub program
* Comprehensive learning and development opportunities to help you reach your full potential
* Access to support and counselling services with work or personal matters, through our Employee Assistance Program
* Companywide events to stay connected and celebrate success
* Entitlement to an annual company incentive scheme + salary reviews
* Up to 16 weeks paid parental leave, plus super
EML provides career opportunities and great employee benefits, supporting professional development and providing generous employee benefits.
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