Job Opportunity:
The role of Floor Manager is a dynamic position within our retail environment, where you will have the opportunity to work across all categories from beauty, skincare, haircare, and wellness; as well as store functions of sales, management, and back-of-house operations.
Key Responsibilities:
* Lead the store team in delivering an unbeatable client experience by embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
* Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
* Facilitate open communication with your team by providing effective feedback and consistent communication with the Management team.
* Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.
About You:
To be successful in this role, you will need:
* Previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising.
* Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
* A hands-on leader who loves being on the sales floor to motivate, coach, and help your store team members succeed.
* Passionate about excellent client service and experiential retail to ensure your store represents the brand.
* A drive for results with a history of exceeding sales targets and KPIs.
Benefits:
We offer:
* An opportunity to work across all categories from beauty, skincare, haircare, and wellness.
* Initial onboarding training and continuous learning through our unique online learning platform and field trainers.
* The chance to be part of Sephora and the LVMH community, with endless options for discovery and career growth.