Job Description:
This pivotal role will play a key part in the installation, maintenance, troubleshooting and support of our full product portfolio.
The ideal candidate would have a strong electronics background and field experience.
* Provide professional technical service to customers.
* Ensure the operational quality of systems and instruct customers on operation and maintenance.
* Document all service activities in compliance with FDA requirements.
* Develop resolutions to critical troubleshooting problems.
Strong customer relationship building skills are essential for establishing and maintaining collaborative relationships with external and internal customers.
The individual will contribute to the support of customers by servicing existing and new medical technologies/applications located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.
Required Skills and Qualifications:
* Bachelor of Science in Electrical Engineering or equivalent qualification is preferred.
* Engineering or Trade Qualifications in Industrial Electronics, Laser Technology, or a similar field are required.
* Experience working with high voltage DC circuits and precision optical & mechanical alignments is necessary.
* A minimum of 3+ years of experience in electronic system troubleshooting is required. Laser experience is preferred.
* The ability to reside in Sydney, NSW and travel on short notice if required is essential.
* The capacity to lift 20 kgs is also necessary.
Expert customer service skills, positive attitude, and ability to communicate clearly and tactfully are necessary.