About the Position
New England Business Technology is seeking an ICT Support Engineer who can commence immediately and demonstrate proven technical aptitude, systems thinking, and problem-solving ability. The role requires a high level of technical capability and responsibility, including contributing to system design, improvement, and long-term client outcomes.
The successful applicant will report directly to the principals and play an active role in supporting a wide range of commercial clients. This is a hands-on role in a fast-paced managed services environment where initiative, accountability, and technical capability are highly valued.
This role involves analysing, maintaining, and improving client IT systems and infrastructure. In addition to resolving technical issues, you will be responsible for identifying root causes, recommending system improvements, and contributing to the stability, performance, and security of client environments. You will be expected to take ownership of technical outcomes and contribute to both operational support and ongoing system improvement.
Key Responsibilities
Analyse, diagnose, and resolve technical issues across desktops, servers, networks, and cloud environmentsProvide end-to-end support across Microsoft 365, Active Directory, Azure AD (Entra ID), and endpoint management platformsSupport, maintain, and troubleshoot client infrastructure including networking, firewalls, VPNs, backup systems, and security controlsMonitor system performance, identify risks or recurring issues, and implement or recommend corrective actionsAssist in the design, deployment, and continuous improvement of client IT environmentsPerform user onboarding and offboarding, device provisioning, and system configuration in line with best practicesMaintain accurate and detailed technical documentation, including procedures, system configurations, and client environmentsProvide clear communication and technical guidance to end users and stakeholdersManage and prioritise multiple support requests while maintaining SLA expectationsParticipate in system upgrades, migrations, and project-based technical workContribute to improving internal processes, documentation standards, and service delivery practicesEnsure systems are maintained in line with security, compliance, and operational standardsPosition Criteria
Demonstrated ability to analyse, diagnose, and resolve complex technical issues across systems and infrastructureAbility to work independently and as part of a teamStrong communication skills (verbal, written, and phone-based)High attention to detail and organisational abilityAbility to remain calm under pressure and manage competing prioritiesStrong accountability and follow-throughA genuine desire to grow and develop professionallyInitiative and creative thinkingBachelor's degree in Information Technology or related field, or equivalent industry experience with relevant certifications.Experience using remote support tools and ticketing systemsExperience in a managed services environmentAccurate documentation and record-keeping skillsClean and organised work habitsExperience contributing to system improvements, migrations, or infrastructure projectsRelevant experience in IT support or systems/infrastructure environmentsIT certifications or formal coursework (Diploma, Cert IV, etc.)Current driver's licence and own transportRemuneration
Remuneration will be between $75,000 – $85,000 + Superannuation, depending on experience and capability.
Performance-based bonuses are available for meeting agreed Key Performance Indicators (KPIs).
We are seeking someone who can contribute meaningfully from day one, with salary reflecting independence, reliability, problem-solving ability, and measurable performance outcomes.
How to Apply
Please email your resume and cover letter to
In your cover letter, outline:
Your technical experience and capabilityHow you meet the position criteriaWhy you would like to work with New England Business TechnologyWork Location: In person