Our mission at Opal HealthCare revolves around bringing joy to those we care for. To achieve this, we need individuals who share our values of Compassion, Accountability, Respect, and Excellence.
We are seeking a highly skilled Customer Support Manager to join our team. In this role, you will be responsible for providing exceptional support to our customers across Western Sydney, South Coast, and Newcastle.
* You will travel to various sites to maintain client relationships and support operations.
* Your experience in Hotel, Duty, or Property Management will be valuable in this position.
* You will manage customer enquiries and conduct site tours to ensure a seamless experience for our customers.
* As a key member of our sales team, you will focus on improving conversion rates by managing the sales pipeline effectively.
* You will implement sales programs to increase the uptake of additional services and monitor service standards and customer feedback regularly.
To succeed in this role, you will require excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will also need to be adaptable, flexible, and able to prioritize tasks effectively.
Key Skills and Qualifications:
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Adaptability and flexibility
* Effective time management and prioritization skills
Benefits:
* Flexible work hours with opportunities to work casual or permanent shifts
* Dedicated mentoring and career development programs
* Sponsored study and training with scholarships up to $15,000
* Paid parental leave with up to 5 weeks for primary carers and 4 weeks for non-primary carers
* An Employee Referral Program earning up to $5,000 in incentives
About Us:
At Opal HealthCare, we pride ourselves on being Australia's largest residential aged care provider. With over 20,000 team members nationwide, we offer a diverse range of roles and opportunities for career growth and development. Our company culture is built on our core values of Compassion, Accountability, Respect, and Excellence.