Job Type: Permanent position | Full time position
Overview
Receptionist (General) BUSSELTON DENTAL PTY LTD is looking for full time Receptionist (General) to join their business. Duties and responsibilities:
Responsibilities
* Welcome and register patients upon arrival, confirm appointment details, and notify dental practitioners or clinical staff of patient attendance.
* Schedule and coordinate patient appointments, including follow-up treatments, recall bookings, and emergency visits, ensuring accurate updates within the clinic's practice management system.
* Provide clear information to patients regarding dental services, treatment procedures, clinic policies, and general enquiries in a professional and courteous manner.
* Manage incoming and outgoing telephone communications, including appointment scheduling, rescheduling, and handling patient enquiries.
* Address patient concerns or queries regarding appointments, billing, or general clinic matters, escalating complex issues to the Practice Manager or dentist where required.
* Process patient documentation, including new patient registration forms, medical history records, consent forms, and referral letters, ensuring confidentiality and compliance with privacy requirements.
* Handle billing and payment processing, including issuing invoices, processing EFTPOS transactions, and reconciling daily receipts where required.
* Receive, sort, and distribute mail, courier deliveries, laboratory correspondence, and electronic communications to relevant staff members.
* Maintain a clean, organised, and professional reception and waiting area, ensuring informational brochures and clinic materials are well stocked.
* Provide general administrative support to the clinic, including data entry, record maintenance, filing, scanning, and preparation of patient documentation for dental practitioners.
Skills and experience
* at least 1 year of experience required
* Good time management
* Good organizational skills
Position details
Position: Full Time (at least 38 hours per week)
Location: 69 Duchess St, Busselton WA 6280
Salary range: $68,000 – 80,000 per year
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