Overview
Inside Sales Operations Senior Analyst role at Accenture Australia. This role involves leading and optimising sales operations processes for high-profile AdTech clients, requiring agility, precision, and strategic problem-solving. You will manage a team of professionals, drive operational efficiency, and lead initiatives to enhance sales productivity. You will oversee account assignments, quota management, Salesforce hygiene, and project execution, serving as a primary point of contact for escalations and process improvements.
Key Responsibilities
- Team Leadership & Performance Management
- Track and optimise training KPIs, ensuring key deliverables are exceeded
- Project Management & Communication
- Oversee incoming requests, ensuring effective sprint planning and task execution
- Serve as the primary point of contact for queries related to project progress, scope, and new reporting initiatives
- Account Assignments & Data Management
- Oversee account transitions, ensuring seamless assignments and adjustments
- Conduct regular updates and audits to maintain Salesforce hygiene and compliance
- Manage personnel-driven transfers and ensure accurate data integrity
- Ownership & Sales Credit Disputes
- Handle escalations related to account ownership changes and their impact on revenue or sales credits
- Ensure proper resolution of sales credit disputes, working closely with key stakeholders
- Quota Management
- Manage mid-quarter quota adjustments due to account transitions, ensuring fair and accurate allocations
- Oversee quarterly quota setting at both the pod and individual rep level before each quarter starts
- Roster Configuration & Management
- Manage changes to roster configurations, including updates to fields, picklist values, record layouts, and other system settings
- Ensure roster structures align with business needs and operational efficiency
Qualifications
- Proven experience in sales operations management, with a track record of leading high-performing teams
- Solid understanding of sales processes, data management, and quota-setting methodologies
- Experience managing Salesforce hygiene, account transitions, and reporting processes
- Excellent project management and communication skills, with the ability to handle multiple priorities
- Ability to manage escalations related to account ownership, sales credit disputes, and revenue impact
- Proficiency in Salesforce, Google Sheets, Excel, Tableau, and other sales tools
- Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making
Preferred Qualifications
- Bachelor's degree in Business, Sales, or a related field
- Experience in sales, digital marketing, or sales analytics
- Familiarity with agile project management methodologies
Seniority & Employment Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: IT Services and IT Consulting
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📌 Inside Sales Operations Senior Analyst
🏢 Accenture Australia
📍 City of Sydney