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Customer experience community manager

Sydney
Buscojobs
Community manager
Posted: 13 September
Offer description

Mamamia — Social Media Growth Lead (Sydney, NSW)
Mamamia is Australia\'s largest independent women\'s media group and our core purpose is to make the world a better place for women and girls.
We reach seven and a half million women each month across written, video and social platforms and we have the largest women\'s podcast network in the world with 55 different shows.
Location: Sydney, New South Wales.
Reports to: Head of Audience Growth.
Responsibilities
Develop a comprehensive growth strategy for social platforms, collaborating with key editorial and audience growth stakeholders.
Guide the execution of the growth strategy by channel, creating a push and pull content ecosystem across owned and off-platform channels.
Drive growth with existing audiences and attract new audiences to key marquee brands or platforms.
Explore and evaluate emerging or niche social platforms to expand brand presence, assessing potential benefits and risks.
Regularly monitor performance and adjust strategy for Mamamia brand, show, and sub-brand channels.
Track, analyse, and optimise key metrics like reach, engagement, and conversions to drive platform growth.
Leverage social media monitoring tools and industry research to generate insights that inform data-driven content creation.
Provide guidance, training, and support to team members on social media best practices and platform updates.
About you / Qualifications
Minimum 5 years of demonstrated experience in digital media management with a track record of successful social media strategies.
Strong understanding of digital publishing principles, content optimisation, and platform-specific best practices.
Experience in leading and managing a social media team, with the ability to delegate tasks and drive team success.
Strategic thinker with the ability to develop innovative social media strategies aligned with business goals and audience interests.
Team player who communicates effectively and gives and receives feedback with honesty and respect.
Ability to prioritise the needs and perspectives of the audience and commercial partners in decision-making.
Adaptability and creative problem solving in a fast-paced environment.
Life at Mamamia
Fast-paced and innovative culture with industry-leading strategies and ideas.
Small enough to create real and tangible change, large enough to support ideas with experienced teams and reach millions of women each month.
Core purpose to make the world a better place for women and girls, including embracing AI and technology to enhance storytelling.
Flexible working conditions (Hybrid working model).
A day off to celebrate your birthday.
Additional leave for years of service, plus annual rewards to celebrate work anniversaries.
Paid parental leave.
Paid volunteer leave to support RizeUp, Mamamia's charity partner.
Wellbeing days: 2 personal days each year to look after your wellbeing.
Access MOVE by Mamamia — exclusive platform offering workouts you can do anytime, anywhere, with no equipment needed.
Mamamia is an equal opportunity employer.
All applicants will be considered regardless of race, sexuality, religion, colour, gender identity, or parental status.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
If you require any assistance, including a workplace adjustment to participate in the recruitment process, please reach out.
The Iconic — Social & Influencer Coordinator
This is a Social & Influencer Media Coordinator role with THE ICONIC based in Sydney, NSW, AU.
Role Seniority: junior.
Got You Looking?
Are you ready to shape the narrative of one of Australia and New Zealand's most loved brands?
Do you thrive in a fast-paced, creative environment where your ideas can spark conversations and set trends?
At THE ICONIC, we don't just follow the latest in fashion, lifestyle, and culture—we lead it.
We are a passionate, curious and creative team focused on building community and fostering meaningful engagement with our customers, ICONITES and partners.
Reporting to the Senior Social & Influencer Manager, the Social & Influencer Coordinator identifies purposeful partnerships with creators and drives engagement on our social channels, helping drive traffic to THE ICONIC's app and website through compelling and engaging content that adds value to our community.
Your Day-to-Day Responsibilities
Be a go-to support for the team, jumping in on ad hoc projects, competitor research, and campaign reporting.
Social media coordination and content execution in alignment with brand guidelines and partner activations.
Uber — Program Specialist, Customer Experience
This is a Program Specialist, Customer Experience role with Uber based in Sydney, NSW, AU.
Role Seniority: mid level, junior.
About the Role
The ANZ Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through policy development and enhancement, product launches, automation, and strategic initiatives.
We are seeking a data-driven professional with a passion for analytics and customer insights.
In this role, you will analyse customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey.
You will also be responsible for presenting findings and strategic recommendations to senior stakeholders to support data-informed decision-making across the business.
Your Impact in Role
Drive and manage CX programs– Oversee the planning, coordination, and execution of customer experience initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated across teams.
Identify opportunities for improvement– Collaborate with stakeholders to uncover and diagnose root causes of challenges affecting customer experience.
Test and implement solutions– Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
Leverage data for insight– Query and interpret data at the appropriate level of detail, partnering with analytics experts across the organisation to drive evidence-based improvements.
Engage stakeholders effectively– Act as a strong cross-functional partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.
Own BAU work streams– Own and maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely and reliable access to customer experience metrics and trends.
The Experience You\'ll Bring
Consulting or in-house strategy / data & analytics experience
A true passion for data as advanced analytics skills or SQL are required
Strong communication and stakeholder management skills
Comfort with ambiguity and vague problem solving
Curiosity, a growth mindset and willingness to learn in a fast-paced environment
Preferred Qualifications
Proven ability to synthesise complex data into clear, actionable insights that influence business decisions
Proven ability to connect customer data with broader business goals, driving measurable outcomes
Experience with hypothesis testing is a plus
Familiarity with dashboard or data visualisation tools to communicate insights effectively
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