Customer Service Representative
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We are seeking skilled professionals to fill the role of Customer Solutions Specialist, providing exceptional support to our clients in a fast-paced environment.
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This position involves handling inbound enquiries via phone and webchat, assessing customer needs, requirements, entitlements, and obligations. You will also assist customers in accessing and navigating digital services, handle and escalate service disruptions, and take a proactive approach to resolving customer enquiries at first point of contact.
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The ideal candidate will possess excellent written and verbal communication skills, strong attention to detail, proactive problem-solving skills, and the ability to thrive in a dynamic work environment.
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In return for your hard work and dedication, you can expect a rewarding career with opportunities for development, engaging paid training, and a diverse and inclusive work environment.
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We are an equal opportunity employer, committed to providing fair benefits and opportunities to everyone without discrimination due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
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