Overview
Technical Support Engineer - Intune role at Microsoft. Within the Customer Experience and Success (CE&S;) organization, the goal is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. CE&S; is responsible for up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. This prospect will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 2+ years experience in a customer-facing role (internal and/or external).
- 2+ years experience working on technical projects.
Core Skills for Intune
- Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure and Office 365.
- Ability to troubleshoot and resolve common Intune issues such as Windows, iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
- Experience in Windows Autopilot and advanced troubleshooting skills.
- LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
- Experience in Windows updates implementation and troubleshooting.
- Operating Systems Concepts – Active Directory, Security, OS Internals
- Experience with Windows 10/11, iOS, Android, and MacOS devices and operating systems, enrollment as well as their configuration and management options.
- Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions.
- Understanding of HTTP/HTTPS and the ability to capture and interpret Fiddler traces.
- Knowledge of System Center Configuration Manager or similar system management tools.
- Proficiency in using remote support tools, such as Microsoft Teams, Quick Assist, to assist customers.
Other Requirements
- Australian citizenship is preferred; role based in Sydney.
- Language skills: Korean, Japanese or Chinese/Mandarin preferred.
- Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check on hire/transfer and every two years thereafter.
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by applicable local laws. If you need assistance or a reasonable accommodation during the application process, read more about requesting accommodations.
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📌 Technical Support Engineer- Intune
🏢 Microsoft
📍 Australia