Collections Officer Salary: Up to $80,000 Superannuation The Company We are partnering with a growing financial services organisation specialising in commercial lending, looking for a dynamic collections officer. The business operates in a regulated environment and is known for its strong systems, supportive leadership, and people-first culture. The role offers 1 day working from home. The Role Reporting directly into a Senior Collections Manager, you will join a dynamic, close-knit collections team of four, known for being bubbly, collaborative, and high performing. This role suits someone with initial collections experience who is looking to grow their career within commercial lending. Key Responsibilities Manage inbound and outbound calls and emails relating to commercial lending accounts Negotiate payment plans and hardship solutions in line with legislation and compliance requirements Identify early warning signs of financial stress and act proactively and empathetically Own a portfolio of accounts, including adjustments, reconciliations, and data accuracy Achieve performance benchmarks while maintaining a high standard of customer experience Prepare weekly and ad-hoc reports highlighting trends and risks Provide informed guidance on collections processes and relevant legislation Work collaboratively with senior management, sales teams, and external vendors Participate in ongoing training and coaching to support professional development Your Profile At least one first stong experience in collections, ideally within financial services or lending Good understanding of collections-related legislation and compliance Strong communication and negotiation skills Confident managing sensitive conversations in a professional manner Detail-oriented with strong organisational skills Comfortable working to KPIs in a regulated environment By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.