Description Lead the Learning Operations & Delivery team who are operationalising the changing face of learning at Westpac. Responsible for logistics (offshore and onshore) commercial/vendor relationships, learning platform operations, learning profiles and controls, and facilitation. Create your best future and join Westpac as Head of Learning Operations & Delivery now. What’s the role? You’ll be the driving force behind how learning comes to life at Westpac. Leading a large vibrant team who are responsible for learning logistics and planning (onshore and offshore), LMS enhancements and maintenance, content testing, SOX controls, LMS user code maintenance and reporting, commercial services, and program facilitation. You’ll be the go-to for making sure our learning experiences are smooth, smart, and seriously impactful. What do I need? To succeed in this role, you’ll bring: Experience leading large learning teams of ~40. You’re a natural leader who knows how to bring out the best in people and teams. Strong process management and learning operations experience. You’re all about quality, governance, and making sure learning is delivered with precision. Proven experience in Agile/Lean capability and continuous improvement. Significant experience with Learning Management Systems and love making tech work for people. Excellent stakeholder management skills. You’re confident managing vendors and building strong, collaborative relationships. Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .