Quest Canberra is welcoming new locals Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Canberra is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out.
Quest Canberra is a 37 property located in Canberra City.
At Quest Canberra, we're on the lookout for a new Front Office Receptionist to join its team on a full timebasis working 38 hours per week.
The Role
Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.
The Ideal Candidate
Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.
Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.
The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.
The Opportunity
The role presents a great opportunity to work with a recently Refurbished property, close knit, well established, friendly growing team under the banner of the highly successful and established Quest brand.
Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally.
Applications
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Front Office Receptionist?
* How many years' experience do you have in the hospitality & tourism industry?
* Do you have experience in administration?
* Which of the following Microsoft Office products are you experienced with?
* Do you have experience using Microsoft Word?
To apply, please direct your letter of application and CV to General Manager. Questions and expressions of interest are welcome by email (email protected)
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