Bell Services Manager - Crown Towers Perth
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change – for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Towers Perth is seeking a dynamic and experienced leader to take on the role of
Bell Services Manager
. This pivotal position oversees the Bell Services department, including the Bell Desk, Driveway, and Valet Parking operations.
In this role, you will be responsible for ensuring efficient running of the Bell Services department which encompasses Bell Desk, Driveway and Valet Parking across Crown Towers. The Bell Services Manager will ensure the team provides a quality customer service experience through providing a warm welcome, smooth delivery of guest luggage, parking of guest cars and driveway management.
Key Responsibilities
Oversee daily operations of Bell Desk, Driveway, and Valet Parking to ensure smooth and efficient service delivery
Lead and develop a high-performing team through coaching, feedback, and training
Monitor traffic flow and implement strategies to avoid congestion
Maintain Crown's presentation standards and ensure service excellence from arrival to departure
Develop and implement standard operating procedures (SOPs) to enhance operational efficiency
Foster a culture of safety, equity, and diversity in line with Crown's policies
About you
You'll bring the following:
Experience in a busy customer service environment (five-star preferred).
Previous hotel operational experience.
Proven ability to multi-task while remaining professional and calm under pressure.
Strong communication and time management skills.
Demonstrated leadership and people management capabilities
Additional Information
To be successful in this role, you will ideally have:
A qualification in Hotel Management or Business
A valid manual driver's license
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
EEO Statement
Crown Resorts is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Note
: This description reflects the job posting content and is not an exhaustive list of duties. Additional duties may be assigned as needed.
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