Job Overview
We're seeking a seasoned IT professional to lead our support team, ensuring seamless service delivery and alignment with business objectives.
Main Responsibilities
* Lead and mentor the IT support team for efficient service delivery and collaborative work environments.
* Develop, implement, and monitor IT support strategies aligned with business objectives and SLAs.
* Oversee compliance with industry standards, regulations, and internal policies through documentation and regular audits.
* Provide advanced technical support and coordinate with IT teams to resolve complex issues and system-wide challenges.
* Manage IT assets and DevOps pipelines for high availability, reliability, and operational efficiency.
* Collaborate with stakeholders and other departments for seamless service delivery and ongoing updates.
Requirements
* Demonstrate proven technical support management expertise in ITSM, DevOps, networking (routers, switches), and forensic tools like EnCase and Magnet AXIOM.
* Familiarity with cyber tools (SIEM, IDS/IPS), cloud platforms (Azure, AWS), and strong knowledge of encryption, MFA, and secure access controls.
* Skills in prioritization, stakeholder management, and providing expert technical guidance; experienced first-level team leader.
* Proven experience in actively leading medium to large projects, collaborating across teams, and may travel for SME support and stakeholder engagement.