Job Opportunity
We are seeking a highly skilled Junior IT Helpdesk Analyst to join our team. This role will provide timely and effective technical support across all stores and our Head Office, resolving IT issues promptly and professionally.
* Monitor daily store connectivity and data polling to ensure all systems are online and functioning.
* Provide first-level technical support to stores and Head Office, resolving IT issues promptly and professionally.
* Set up, maintain, and support hardware and devices including registers, iPads, laptops, printers, telephony, EFT machines, and stocktake kits.
* Manage IT requirements for new and existing stores, including NBN services, email setups, and peripheral configuration.
* Ensure sales data is processed correctly through Pathway and assist with store closure procedures when required.
* Respond to helpdesk alerts and BackOffice database issues, escalating where necessary.
* Coordinate and fulfill IT-related stationary orders such as register rolls and toner for stores and Head Office.
* Maintain strong communication with internal teams and store staff, ensuring timely updates on unresolved issues or unsuccessful contact attempts.
Requirements
* Strong computer literacy, including familiarity with Windows operating systems and Microsoft Office applications.
* Basic understanding of telephony systems and SDWAN functions (or willingness to learn).
* Solid analytical and troubleshooting skills with a proactive, solution-focused approach.
* Ability to work both independently and collaboratively within a team environment.
* Excellent organisational and time-management skills, with a commitment to punctuality and meeting deadlines.
* Confident verbal and written communication skills, with a customer-focused mindset.
* Ability to build and maintain positive relationships with internal teams and external stakeholders.
* Self-motivated, enthusiastic, and able to stay calm under pressure while delivering high-quality work.
Benefits
This role offers a supportive working culture and opportunities for growth and development.
What We Offer
* Competitive compensation package.
* Ongoing training and professional development opportunities.
* A dynamic and collaborative work environment.
* The chance to make a real difference in the organisation.