Role Overview:
We are seeking a highly skilled and dedicated professional to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service by handling queries, resolving issues, and providing timely support.
Main Responsibilities:
* Fleet Management: Monitor all fleet-related activities, ensuring smooth transportation of goods and providing assistance with administrative tasks as needed.
* Document Control: Verify that specific criteria are met, maintaining high standards of quality and compliance.
* Client Support: Respond promptly to client and supplier inquiries regarding freight tracking and delivery status.
* Data Entry: Accurately complete reports and enter data into systems such as SAP and Excel, ensuring seamless data management.
* Customer Engagement: Provide outstanding customer service to key clients, fostering strong relationships and driving business growth.
* Collaboration: Liaise effectively with internal staff, gathering feedback and insights to improve customer experience.
Requirements:
* Customer Focus: Possess excellent problem-solving, negotiation, and people skills, with a proven track record of delivering exceptional customer experiences.
* Administrative Experience: Demonstrate expertise in an administrative and/or customer service role, with a strong understanding of industry best practices.
* Transport Industry Knowledge: Ideally possess experience in the transport industry, with a solid grasp of its nuances and challenges.
* Adaptability: Display the ability to thrive under pressure, adapt quickly to new systems, and excel in fast-paced environments.