Job Overview
Multi-site Branch Management role – based out of Warracknabeal. Responsible for Warracknabeal, Rainbow, Edenhope and Nhill Branches.
Monday–Friday 8:45am–5pm.
In this role you will join our retail team who prioritise the needs and satisfaction of customers. You will act as a banking community leader and the face of NAB, building relationships with customers and business owners, partnering with local businesses, and participating in community initiatives to raise awareness of NAB's products and services.
Key Responsibilities
* Work quickly and with purpose for our customers, putting them at the centre of everything you do
* Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
* Drive sales activity to achieve business objectives by actively identifying cross‐sale opportunities
* Deliver a brilliant, consistent, and engaging experience to customers and partners, ensuring everyone within your team understands the importance of this every time
* Manage performance & strategic development of the branch and its relationship with the wider retail division
* Lead a high‐performing team across multiple branches, balancing on‐site presence with remote leadership
* Build strong team culture and performance across locations, ensuring consistent leadership and customer experience
* Travel will be required across multiple branches – mileage paid
Qualifications
* Proven experience in retail banking management or leadership roles is essential
* Customer‐centric thinking
* Community engagement experience
* Ability to influence, coach, and work collaboratively with your team
* Passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
* Attention to detail that ensures transactions are completed efficiently and accurately
* Appreciation for the inclusion and diversity of our customers and colleagues
* Understanding of your local market and the ability to proactively drive sustainable business growth
Benefits
All new Branch Managers receive NAB's tailored onboarding and training program to ensure they are set up for success. Multiple benefits are offered, including an attractive base salary and fantastic career‐growth opportunities.
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