Job Description
We are seeking an experienced Customer Relationship Manager to join our team in Geelong. As a Customer Relationship Manager, you will be responsible for delivering exceptional customer service, advocating for the bank's core values, and achieving individual performance targets.
Your primary goal will be to provide local customer-owned banking experiences to new and existing customers, proactively connecting their needs to the bank's offerings through excellent listening skills.
You will manage general enquiries and provide sound advice and information to customers, contributing to a high-achieving team environment with a strong work ethic.
Main Responsibilities:
* Deliver exceptional customer service and build lasting relationships
* Provide local customer-owned banking experiences to new and existing customers
* Proactively connect customer needs to the bank's offerings
* Manage general enquiries and provide sound advice and information to customers
Required Skills and Qualifications:
* Customer Service Skills: Excellent communication and interpersonal skills
* Problem-Solving Skills: Ability to think critically and resolve customer issues
* Analytical Skills: Ability to analyze customer data and make informed decisions
* Teamwork Skills: Strong ability to work collaboratively with colleagues
Benefits:
Working as a Customer Relationship Manager offers a range of benefits, including the opportunity to develop your career, work in a dynamic environment, and contribute to the success of the team.
You will have the chance to work with a talented team, develop your skills and expertise, and take on new challenges.
Our team is dedicated to delivering exceptional customer service, and we are looking for someone who shares our commitment to excellence.