Customer Service Specialist - Hybrid Work From Home & OfficeAdd expected salary to your profile for insightsOfficeHQ is a global leader in virtual reception services, supporting thousands of businesses worldwide. With an ambitious growth agenda, we’re continually launching new products to help businesses thrive.Right now, we’re looking for a Customer Service Specialist to join our Australian team based in Maroochydore, QLD. If you’re passionate about delivering outstanding customer experiences and want to work in a supportive, flexible, and innovative environment, this could be the perfect role for you!Why you’ll love working with us: Hybrid work flexibility – work from home three days a week Supportive team environment – a leader who nurtures your potential Work-life balance – enjoy a role that respects your time Wellness & reward programs – perks to support your wellbeing Parking pass – for your office days Work with global markets – gain international experience Ethical & sustainable – work for a company that gives backWhat you'll be doing:As a Customer Service Specialist, you’ll be the go-to person for our clients, ensuring they get the most out of their OfficeHQ service. Your role is a mix of inbound enquiries, proactive client check-ins, and problem-solving, keeping your days interesting and rewarding.Help clients with account setup and billing enquiriesResolve issues and handle complaints with professionalismUpdate solutions as clients' needs evolveIdentify opportunities to recommend additional servicesOptimise call flows to enhance receptionist accuracyBuild relationships with businesses of all sizesWhat we're looking for:We’re looking for a positive, engaging team player witha passion for customer service. Experience in any customer-facing role is great - bonus points if you have strong administrative skills.confidence with technology & learning new systemsstrong admin skills & attention to detailcreative problem solver with a proactive mindseta passion for learning & growthRequirements:Private home office spaceModern computer, preferably with two monitorsHigh-speed NBN internet connectionAbility to commute to Maroochydore (Qld) office two days per weekPermanent Residency or Citizen of AustraliaReady to apply?If you're looking for the next step in your customer service career, click “Apply Now” and submit your CV and cover letter today!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years' experience do you have as a customer service specialist? Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Please confirm you live close enough to commute to our Maroochydore office two days per week?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice.
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