ServiceNow Solution Architect/ Tech Lead
Melbourne, Victoria, Australia (Hybrid)
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About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
About Conduent Victoria Ticketing System (CVTS)
Through our dedicated colleagues, CVTS delivers world class ticketing services and solutions – creating exceptional outcomes for our client and the community who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Role
We're seeking an experienced ServiceNow Senior Solution Architect/ Tech Lead to provide architectural leadership across our enterprise ServiceNow platform. This role is responsible for shaping platform strategy, designing scalable and secure solutions, and governing delivery across critical service management and digital transformation initiatives.
You'll work closely with senior stakeholders, delivery teams, and business partners to translate complex business needs into robust ServiceNow architectures that drive operational excellence and long‐term value.
Key Responsibilities
* Lead end‐to‐end ServiceNow solution architecture aligned to business objectives and enterprise standards
* Drive architectural decisions across ITSM, ITOM, ITAM, CMDB, CSDM, Service Catalog, Request Management, and integrations
* Translate complex business and technical requirements into scalable, secure, and maintainable solutions
* Define solution patterns, data models, integration approaches, security controls, and platform standards
* Provide architectural leadership for API integrations, third‐party tools, IAM, and enterprise platforms
* Govern architecture through design reviews, forums, and solution assurance
* Ensure solutions meet security, risk, compliance, and audit requirements
* Partner with product owners, developers, testers, and operations teams to deliver high‐quality outcomes
* Contribute to platform strategy, roadmaps, and continuous improvement initiatives
* Mentor and guide developers, administrators, and junior architects
* Identify and address technical debt, platform risks, and optimisation opportunities
About You
You're a senior technical leader with deep expertise in ServiceNow architecture and enterprise platforms. You're comfortable operating independently, influencing senior stakeholders, and making architectural decisions in complex environments.
You will bring:
* Extensive experience in ServiceNow solution architecture at an enterprise level
* Strong hands‐on knowledge of ITSM, ITOM, ITAM, CMDB, CSDM, and ServiceNow integrations
* Expertise in integration architecture, APIs, security, governance, and platform standards
* Solid understanding of cloud platforms, identity, DevOps, and enterprise service management
* Experience aligning architecture decisions with business outcomes, risk management, and cost efficiency
* Proven ability to communicate complex concepts to both technical and non‐technical audiences
* Strong stakeholder management and influencing skills
* Ability to mentor and uplift technical teams
Why Join Us?
At Conduent, you'll be part of a forward‐thinking team delivering essential infrastructure that serves millions of Victorians. This is your chance to contribute to a high-profile, transformative initiative with long‐term benefits for the community.
If you are ready to contribute to a project of state‐wide significance and bring your expertise to a collaborative and innovative team, we encourage you to apply today.
Conduent is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, identities, abilities, in line with Australia's equal opportunity laws.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
* Locations 530 Collins Street, Melbourne, Victoria, 3000, AU (Hybrid)
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