Overview
At InterContinental Adelaide, we believe that exceptional service doesn’t stop when the sun goes down. As our Assistant Night Manager, you’ll be the key point of contact overnight, ensuring every guest continues to experience the warmth, care and professionalism that defines the InterContinental brand – no matter the hour.
Working closely with the Night Manager and wider Front Office team, you’ll help manage the overnight operations of the hotel, acting as the senior leader on duty and taking the reins during critical incidents or guest concerns. You’ll set high standards across every detail – from guest service and safety to reporting– while supporting a smooth handover to the day team.
As an Assistant Night Manager, your shift will start 11:00 pm and finish 7:30 am.
What your night to night will include
- Leading overnight hotel operations, ensuring safety, security, and exceptional guest service
- Responding promptly and professionally to guest feedback, complaints and emergencies
- Acting as the first point of contact in critical situations and confidently handling overnight incidents
- Managing the Night Audit process and ensuring accurate financial reporting
- Maintaining solid communication with all departments to ensure seamless operations and guest satisfaction
- Providing support and leadership to overnight colleagues across departments
- Upholding IHG’s ‘One Team’ culture and helping create a welcoming, inclusive overnight work environment
What we need from you
- Experience: Ideally 2+ years of front office or guest service leadership, preferably in a luxury or premium hotel environment
- Leadership and Problem Solving: You’re calm under pressure, decisive, and confident in handling overnight challenges
- Guest-focused: You’re committed to making every guest’s experience memorable – even at 2am
- Communication: Strong written and verbal communication skills; you're approachable, empathetic, and professional
- Tech Savvy: Comfortable with hotel systems – Opera PMS experience a plus
- Flexibility: Able to work night shifts, weekends, public holidays and overnights as required
- Full working rights in Australia
What you can expect from us
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay go even further
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Don’t quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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