EUC / Network Smart Hands Engineer – On Call/Casual/Part Time
Location: Renmark SA 5341; Port Lincoln, SA; Modbury, SA; Mt Barker, SA; Victor Harbor, SA; Mt Gambier, SA; Launceston TAS 7250; Devonport TAS; New Castle, NSW; Albury, NSW 2640; Armidale, NSW 2350; Ballina, NSW 2478; Bateau Bay, NSW 2261; Bega NSW 2550; Byron Bay NSW 2481.
Employment Type: Independent Contractor / On Call/Casual Basis. Work Mode: Onsite (Field Support / On-Demand/Casual).
Role Overview
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia.
Key Responsibilities
* Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
* Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
* Support network device installations such as routers, switches, access points, and cabling.
* Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
* Collaborate with remote support and service desk teams to ensure timely resolution.
* Maintain accurate logs of dispatch calls, asset details, and work completion reports.
* Coordinate with vendors or third‑party support teams when needed.
* Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience
* 3+ years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
* Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
* Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
* Hands‑on hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
* Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
* Excellent communication and coordination skills.
* Valid driver's license and willingness to travel to client sites.
Preferred Qualifications
Prior experience in Casual/on-demand support engagements.
Work Scope
On-demand/Casual calls during business hours, which may include after‑hours or weekend support as per SLA.
Reporting
Regional Service Delivery Manager / Project Coordinator.
Senior Level, Employment Type, Job Function
Seniority Level: Mid‑Senior level. Employment type: Part‑time. Job function: Information Technology. Industries: IT Services and IT Consulting.
Contact: Please share CV to .
#J-18808-Ljbffr