PurposeAs Client Concierge – Group Reservations, you will be based at our corporate head office in the heart of Surfers Paradise. Working alongside a friendly and passionate team you will take pride in building rapport with clients and ensuring excellent customer service is given when booking group accommodation, and managing all group business from the tentative confirmation stage through to guest check in! Primary Responsibilities Building effective business relationships with key clients and travel agents through friendly customer service Produce and distribute rooming lists and confirmations as required and maintain regular communication with the client Maintain a high level of product knowledge across Accor Hotels portfolio Manage all group reservations within the Accor Hotels systems (Ivvy and SiHOT) as required Undertake all group reservation tasks such as actioning release backs and loading room lists at an individual property level Deliver outstanding customer service at all times, whether over the phone, email or face-to-face Nurture business relationships with key clients and travel agents to encourage loyalty Skills and Experience Hold a minimum of 2 years' experience in a Customer Service environment, ideally with experience within accommodation or travel (Preferable, though not essential). Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally. Exceptional attention to detail Have a friendly and professional manner Fast and accurate data entry. Well-developed written and verbal skills. Display a passion for problem solving skills and a willing approach to work well under pressure Intermediate; Microsoft Excel, Word and Outlook skills are required