Overview
Records & Information Management Consultant
RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a safer, more secure, and better-managed data environment. We’re a disruptor in our industry, set apart by cutting-edge technology and an innovation-first mindset.
Our global customer list includes leading brands and government agencies. Team RecordPoint is made up of 100+ tech-driven professionals who foster a supportive, team-oriented and transparent environment focused on continuously doing better. We offer flexible work arrangements, generous paid parental leave, 4 weeks annual leave, and an Employee Stock Options program, with the greatest benefit being the team you join.
Scope: A Records & Information Management Consultant delivers RecordPoint managed service offerings and best-practice guidance to customers. You will champion our customers to ensure the most accurate and effective use of the RecordPoint Platform to achieve their compliance objectives. This role operates within RecordPoint’s Professional Services team and is suited to a self-starter who aims to leave things better than they found them.
Responsibilities
- Represent RecordPoint as a Records Management and Information Governance Subject Matter Expert
- Engage with customers to guide adoption of the RecordPoint platform
- Build relationships and instill trust with clients regarding our Services team and the RecordPoint Platform
- Stay up to date on trends in Records Management, Information Governance, and AI advances
- Troubleshoot/log tickets in the company ticketing system and provide progress updates to clients
What you'll do
- Client Engagement: become a trusted advisor, understand business goals, conduct consultations to gather requirements, and define technical requirements and solutions with RecordPoint
- Solution Design/Architecture: create and maintain standard solution designs, provide best practices, and align designs to client needs; collaborate with development teams on enhancements
- Implementation, Migration and Integration: resolve issues quickly during implementation and work with cross-functional teams to achieve client outcomes
- Training and Documentation: train customers and team members; create and update user guides and technical documentation
- Communication and Project Management: drive multiple initiatives to completion, define concepts with users, coordinate with project managers, and provide status updates
- Pre-sales support: contribute to scoping engagements, Statements of Work, tenders, and RFx as needed
Qualifications
- Experience or Certification in Records Management, Business Information Systems or Data Cyber Security
- 3–5 years implementing SharePoint and ECM/EDRMS solutions
- 1+ years experience as a consultant in a client-facing environment or strong customer service background
Benefits
- Quick-growth Australian-owned company
- Flexible work environment and emphasis on work-life harmony
- Innovation-driven culture
- Personal Development budget for all staff
- Access to Employee Stock Ownership Plan
- Graduate program with mentoring and growth opportunities
- Opportunity to work on a product with social impact
- Global opportunities
How to apply
Click the 'apply now' button and send us your CV.
RecordPoint is an equal opportunities employer.
We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry. For more about the application process, visit our careers page.
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📌 Records & Information Management Consultant
🏢 Recordpoint
📍 City of Monash