Customer Project Coordinator
Join Arden Homes, part of the national residential builder NEX Building Group. Use your project management skills to deliver an unbeatable experience for our clients in a performance‐driven, collaborative and supportive culture.
About Arden Homes
Arden Homes was established in 2010 and is Victoria's leading builder of all‐electric and solar‐powered homes. We create innovative, intelligent homes that stand out from the crowd and stand the test of time.
About the opportunity
The Customer Project Coordinator reports to the Project Delivery Team Leader and is part of the Project Delivery team. Your focus will be to manage each customer from tender signing through to the completion of construction, delivering an exceptional customer experience while also adhering to timeframes.
* Manage a portfolio of customers from Tender Accept to Completion of Construction
* Set clear expectations and guide customers through the pre‐construction and construction process and timelines
* Prepare, coordinate and deliver HIA contracts and related documentation
* Build strong customer relationships with proactive fortnightly phone updates
* Maintain accurate and up‐to‐date build files in Business Craft, including communications and milestone forecast
* Provide proactive solutions to keep files progressing through pre‐construction
* Collaborate with other departments and external stakeholders to meet business objectives
* Manage customer concerns promptly using dispute resolution techniques
About you
* A commitment to providing all customers with a professional and unbeatable customer experience
* Previous experience working in fast‐paced, high‐volume project coordination
* The ability to work under pressure, managing multiple clients and prioritising workloads
* Strong interpersonal, communication and problem‐solving skills
* Demonstrated knowledge of the residential construction industry, including building your own home or a passion for building design
* Embrace a performance‐driven culture where dedication, accountability and continuous improvement are valued
Our perks and benefits
* Discount on building a home with any of our building brands (after qualifying period)
* Income protection insurance – 100% funded by NEX, covering up to 2 years at 75% of base salary in case of illness or injury
* Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
* Paid parental leave – 12 weeks for primary carer and 4 weeks for secondary carer
* Employee discounts on gym memberships, motor vehicles, home appliances, energy, health insurance and more
* AIA Vitality health and wellbeing program
* Focus on diversity and inclusion, including Women in Construction Program and annual Building Inclusivity Awards
* Employee assistance program for mental, financial and physical wellbeing
* Catalogue of online learning and ongoing professional development programs
* NAWIC and HIA corporate membership
* Attractive remuneration
Equal Opportunity Employer
We are keen to improve female and other marginalised groups representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group is not responsible for any fees related to unsolicited resumes.
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