Location: Bunbury (primary) with occasional Busselton support
Hours: Full-time (Mon–Fri), 8:30 am - 4:30 pm
About the role
Be our friendly face and digital storyteller. You'll greet customers, keep our website and socials sharp, refresh showroom displays, and help us adopt practical AI tools as we build Hearth House HQ. We're a safe, inclusive, family-first team that values kindness, ownership, curiosity and craft.
What you'll do
* Reception & Customer Care: Welcome walk-ins, answer phones with warmth, capture complete leads, book/confirm basic appointments, and keep the front-of-house area tidy.
* Social media (FB/IG): Establish a consistent schedule by filming straightforward vertical videos, crafting engaging hooks and captions that generate enquiries, and continuously refining your approach results.
* Website (WordPress): Add, update, or remove products with precise details such as pricing, specifications, images, alt-text, categories, and internal links. Additionally, post weekly updates on Google Business.
* Merchandising: Refresh the displays, signage, and pricing to showcase new ranges and remove discontinued lines, ensuring that in-store mirrors match the online offerings.
* AI & HQ Support: Use effective AI tools to speed up high-quality work; develop straightforward templates and checklists to maintain consistency and facilitate easy task handovers.
You'll thrive here if you have
* A kind, respectful manner that makes customers and teammates feel welcome.
* Curiosity & creativity about what motivates customers and how to tell the story.
* Strong copywriting for web/social (benefits, hooks, clear CTAs).
* Comfortable shooting/editing short videos (phone + CapCut/PR Rush or similar).
* High computer literacy: WordPress, Meta Business Suite, Canva, Google Drive/Sheets.
* Detail-oriented and reliable follow-through; you appreciate tidy pages and neat filenames.
* Nice to have: basic SEO; retail/trades showroom experience; interest in home/heating/cooling/outdoor living.
What we offer
* A supportive local team all in a safe, inclusive, family-first workplace.
* Competitive salary + super, clear KPIs, training.
* Real progression: We promote from within and advertise roles internally where possible, with a focus on mentoring and providing pathways into marketing/digital, operations, or sales support.
* Growing business & modern tools: learn practical AI, enjoy regular team catch-ups, and help shape how we work.
* Staff discounts on heating, cooling and outdoor living products.
How to apply (show us your fit)
Please send your CV and answer any two:
1. When was the last time you saw something and thought, "I want that"? What about the promotion hooked you?
2. How would you feel at a party where you know <10% of the crowd?
3. A travel experience that changed your worldview, and how?