Overview
Are you a strategic retail leader with a passion for people, performance, and business growth? The Scaffidi Group is seeking an experienced and driven Regional Operations Manager to support and grow our expanding national pharmacy network. This is an exciting opportunity for a motivated leader who thrives in a fast‐paced retail environment and enjoys mentoring teams, driving commercial outcomes, and influencing operational excellence across multiple locations.
If you are passionate about retail leadership, business improvement, and building high‐performing teams, we want to hear from you!
About the Role
Based in Adelaide and reporting directly to the Executive General Manager, the Regional Operations Manager will work closely with Retail Managers, Pharmacist Managers, and Support Office teams to drive operational performance, retail excellence, and sustainable growth across the pharmacy network. This is a highly autonomous leadership role requiring strong commercial acumen, exceptional people management skills, and the ability to influence positive outcomes across multiple sites. You will play a critical role in strengthening retail operations, supporting leadership capability, improving team engagement, and ensuring stores consistently deliver exceptional customer experiences aligned with company objectives.
Key Responsibilities
* Provide hands-on leadership, coaching, and operational support to Retail Managers and Pharmacy leadership teams across multiple sites.
* Mentor and develop store leaders to build high-performing, engaged, and accountable teams.
* Conduct regular performance reviews, support performance management processes, and contribute to employee wellbeing initiatives.
* Monitor KPIs, sales performance, and wage costs to drive business outcomes.
* Identify growth opportunities and implement strategies to improve profitability and operational efficiency.
* Ensure all stores consistently maintain high standards of presentation, merchandising, promotional execution, and customer service.
* Review rostering practices and labour allocation to ensure operational efficiency while managing wage costs within budget expectations.
* Lead recruitment support initiatives across the network to attract and retain high‐quality team members.
* Assist in workforce planning and succession development to ensure long‐term operational stability across all locations.
* Build strong working relationships between stores, support office teams, and senior leadership.
* Maintain regular communication with site leaders to ensure alignment with company objectives and operational priorities.
About You
To succeed in this role, you will be a proactive and commercially minded leader with a passion for retail operations and people development.
* Minimum 3 years' experience in pharmacy, retail management, multi-site operations, or business development.
* Previous experience leading teams across multiple locations in a fast-paced retail environment.
* Solid leadership and people management capabilities with the ability to motivate and influence others.
* Excellent organisational and time management skills with the ability to manage competing priorities.
* Strong commercial awareness and analytical skills with a results-driven mindset.
* Excellent written and verbal communication skills across multiple stakeholder groups.
* Ability to work both autonomously and collaboratively within a broader leadership team.
* Confidence in coaching, mentoring, and supporting team development.
* Adaptability and resilience within a dynamic and evolving business environment.
* Pharmacy industry experience is highly regarded; candidates with strong retail leadership backgrounds from other industries are encouraged to apply.
Travel Requirements
This role involves frequent interstate and regional travel to support stores across the network. Regular site visits will be required on a rotating 6–8-week schedule. Travel support includes car allowance, phone, and laptop.
What We Offer
* Opportunity to work with nationally recognised pharmacy retail brands
* Career growth within a rapidly expanding organisation
* Competitive salary package with generous performance-based incentives
* Supportive and collaborative leadership environment
* Ongoing training, mentoring, and professional development opportunities
* A strong team culture within a family-owned business that genuinely values its people
* The opportunity to make a meaningful impact across a growing national network
How to Apply
If you are a passionate Retail Leader looking for your next challenge and want to play a key role in shaping the future growth of a leading pharmacy group, Apply Now.
Important Update
The title of this role has recently been revised. Individuals who previously applied for the Business Development Manager position are automatically being considered and are not required to reapply.
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