Job Description
As a Telephone Account Management Team Leader, you will play a vital role in driving growth and retention performance. The purpose of the role is to use your strong leadership skills to motivate and support the team to hit and exceed revenue and retention targets.
You will be responsible for:
* Developing sales strategies to drive growth and retention
* Driving team culture and adhering to Salesforce management tasks and responsibilities
* Monitoring and reporting on KPIs, trends and insights, and producing insights and recommendations for business decisions and continuous improvement
* Conducting monthly, 6 monthly and annual performance reviews
* Facilitating appropriate sales cadences and rhythms through 1:1s, huddles and meetings
* Providing support to team members for customer resolutions and ensuring the team meets agreed service SLAs and Growth and Retention targets
* Ensuring the team understands the activity required to deliver outcomes such as Health Checks, Win Backs, New Connections, Resigns and Cross Sell
* Building and maintaining strong business relationships with key stakeholders and internal and external business partners
* Developing and growing the team ensuring you role model appropriate behaviours through your leadership to influence performance
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Required Skills and Qualifications
Strong sales leadership with proven ability to encourage and influence positive performance results and behaviours of team members.
Ability to coach and motivate individuals for continuous improvement experienced in using a "business solutions" type approach, utilising products and services to identify customer needs and sell into applicable market sectors.
Proven cultivator and closer of sales opportunities at the Business organisation level.
Excellent communication & presentation skills.
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Benefits
Flexible hybrid way of working (from home and office)
'Stay Connected Mobile' – Access to a free mobile plan
'Stay Connected NBN' – Access to a free NBN 100 plan
'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts
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Others
At [Company], we're all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don't align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us Learn more about life at [Company]
[Company] also acknowledges the Traditional Custodians of lands and waterways where this office can be found.