Sales & CX Manager – Bundha Sports Centre
The Intro
Clublinks Management has been appointed to manage and operate the brand new Bundha Sports Centre in North Fitzroy. This state-of-the-art complex includes a café, gym, multiple levels of mixed-use courts, and multipurpose spaces. Described as a model for sustainable urban infrastructure, this all electric, 5-star green facility will be home to multiple sports, including basketball, netball, volleyball and futsal plus provide a place for the community to connect and pursue other health & wellness initiatives.
We will adopt a staggered approach to opening with full operations expected by January 2026.
The Sales & Customer Experience Manager is a pivotal role for Bundha Sports Centre and will be one of our first appointments to the team, enabling us to build a strong pre-sales program including activations to build excitement and engagement with the Inner North community prior to opening. This is a once in a career chance to open a venue from the ground up!
See a link to the project here:
https://www.youtube.com/watch?v=_RfIMMjMq0k&t;=73s
About Clublinks
At Clublinks, we’re bright, bold, nimble and we like to have fun!
With two key business streams Clublinks Management and Clublinks Communities, Clublinks is a leisure and community management leader, holding contract rights with local government, state government, private enterprise, tertiary institutions, and strata based residential communities to manage and grow their facilities and communities. We are passionate and agile with an incredibly strong record of meeting and exceeding our clients’ objectives and creating welcoming community facilities.
Adopting company values of “Stand Out”, “Be Awesome”, “Speak Up” and “Get *#it Done” we are not afraid to be different and provide innovative solutions to deliver success. Our 950 plus team are based at our sites across VIC, NSW, QLD and WA.
More about the role
The Bundha Sales & Customer Experience Manager will be a key part of bringing this venue to life, helping shape the customer journey and creating memorable experiences from the very beginning. You'll lead a strong pre-sales program, build local connections with the Fitzroy and Inner North community through engaging activations and help drive Clublinks’ service standards. With a strong focus on customer satisfaction, you'll help grow a passionate team and contribute to a smooth and exciting launch.
Once operational traditional leadership will commence including:
- Sales and Marketing - membership, sales, and bookings
- Driving a unique customer experience for every visitor
- Membership services - including induction, participation and retention.
- CRM system (Perfect Gym) implementation and management
- People Management
- Team training and development
- Stakeholder management
- Community outreach and engagement
- Financial performance – including reporting and attainment of sales and membership targets
All about you
With a proven track record, you are a vibrant and engaging leader with remarkable success in building and maintaining large customer / membership numbers
You nail our values and excel in creating and uniting teams to achieve sales targets whilst providing exceptional customer experiences throughout the full customer journey.
Whilst you are not afraid to pitch in at the ground level leading by example, you are also comfortable thinking and operating strategically and liaising with key stakeholders.
You possess the following:
- Experience leading and driving sales and pre-sales campaigns.
- Exceptional people leadership skills including developing high performing teams, mentoring and coaching
- Proven ability to work and perform in a high paced, active environment
- Solid financial and business acumen
- Marketing and business development skills including working with CRM systems
- Exceptional customer experience standards
- Exceptional communication skills
- Current First Aid and CPR Certificate
- Working with Children Check and National Police Check
- Tertiary qualification in Business /Recreation / Sport / Health advantageous but not essential
To apply please attach a copy of your current resume and your cover letter.
Please don’t delay in sending your applications through as applications will be reviewed as they are received.
📌 Sales and Customer Experience Manager - Bundha Sports Centre
🏢 Clublinks
📍 Melbourne