Job Summary:
We are seeking a highly motivated and results-driven Foreclosure Resolution Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and assistance to members who are facing foreclosure.
About the Role:
* Develop viable solutions with members to prevent foreclosure and help them retain their homes.
* Serve as the main point of contact for foreclosure attorneys and manage the foreclosure case timeline in accordance with TDECU policy.
* Manage assignments of foreclosed property to realtors and ensure all required property maintenance is completed.
* Review real estate contracts and present offers to senior management.
* Review foreclosure invoices for accuracy and payment and manage assignments of foreclosed property sent to attorneys.
* Produce daily, weekly, and monthly reporting requirements for Loan Resolutions, Senior Leadership, Finance Department, and Government Agencies.
* Work with members to complete loss mitigation packets and determine qualification for deferment, forbearance, or workout options.
* Perform document processing and workflow in the system of record and perform PMI delinquent account reporting and claim processing.
Requirements:
* A minimum of two to three years of previous collections/loan resolutions experience, customer service, or sales experience is highly preferred.
* A strong understanding of foreclosure and/or real estate process.
* Desire to help people and provide guidance in aiding to determine if a member is eligible for assistance in the Home Affordable Unemployment Program (HAUP), the Home Affordable Modification Program (HAMP), or the Home Affordable Foreclosure Alternatives Program (HAFA).
* Professional telephone manner, strong negotiation skills, and strong listening skills.
* Able to defuse high-tension situations confidently, effectively, and professionally.
* Ability to navigate quickly within various computer programs.
* Possess a strong knowledge of all foreclosure and REO requirements.
Physical Demands and Work Environment:
* Frequently stand, walk, and sit while performing essential position functions.
* Frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.
* Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
* The noise level in the work environment is usually moderate.
* This position may require travel up to 20% of the time based on business needs.
Attendance Requirements:
Regular attendance is an essential function of this position. This means that the employee is required to report to work on time and must remain available to clients during scheduled hours.
This position requires face-to-face interaction in person or by telephone and e-mail with members, clients, and vendors.