About the Role
We are seeking a dynamic leader to oversee customer service and administration.
Key Responsibilities:
* Liaise with staff to deliver exceptional customer experience.
* Oversee occupancy management, referrals, and administrative processes.
* Ensure effective financial management including agreements, accounts receivable/payable, and debtor management.
* Coordinate admissions processes and provide guidance on aged care fees and agreements.
* Manage a team of reception and administrative staff to ensure exceptional service delivery.
* Provide coaching, training and performance management to your team.
* Collaborate with cross-functional teams to address customer needs and resolve complex issues.
* Champion continuous quality improvement, risk management, and compliance with regulatory standards.
Requirements:
* Extensive experience in administration and customer service within a service industry (aged care preferred).
* Strong leadership skills with the ability to motivate and manage teams.
* High-level communication, organisational, and problem-solving skills.
* Knowledge of aged care funding mechanisms, resident agreements, RAD/DAP payments, and regulatory requirements.
* High emotional intelligence and a compassionate approach to residents, families, and stakeholders.
* A qualification in Administration, Customer Service, or related discipline (desirable).
* Strong organisational and multitasking abilities with a keen eye for detail.
* Ability to work effectively in a team environment and mentor and develop staff.
What We Offer:
* The opportunity to make a positive impact on residents' lives.
* A collaborative workplace culture built on respect, teamwork, and continuous improvement.
* Professional development opportunities and support for ongoing growth.
This role requires strong leadership skills, excellent communication and organisational abilities, and a commitment to delivering high-quality customer service. If you are a motivated and compassionate individual who is passionate about making a difference, we encourage you to apply.