Field representative development program – psor melbourne

Sales

As a Product Support Operations Representative (PSOR), you will commence a development program in which you will learn the fundamentals to succeed in your career at Caterpillar from senior leaders and subject matter experts. Following the training program, you will enter rotational assignments tailored to your career path, focused on developing industry and product application knowledge and a strong understanding of the Caterpillar Dealer network. Upon completion of the development program and in your capacity as PSOR, you will collaborate with dealers to build capability, drive process improvement, and execute Product Support (Service Operations) related strategies, connecting data to identify opportunities and develop solutions that support dealers in meeting customer needs. Applicants may be considered from across Australia and could be required to relocate upon completion of the developmental period, with company support for relocation.

The Field Rep Development Program focuses on building the skills and knowledge necessary to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty. The program spans 18–24 months.

• 12-week training program with workshops to build Caterpillar knowledge, soft skills, and consultative skills.
• Training includes travel to Asia and Europe to visit Caterpillar facilities to build technical and product knowledge.
• A customized development plan to understand and learn Caterpillar machines, organizations, and values.

• Build foundational knowledge of Caterpillar, its products, services, and customers.
• Grow personally and professionally through soft skills development and hands‐on technical training.
• Collaborate with experts in product development, dealer management, marketing, and sales.
• Work in various rotational assignments throughout Caterpillar, learning strategy, services, and products.
• Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.

• Customer Focus: Understand customer needs and satisfaction as primary considerations in all business decisions.
• Effective Communications: Apply communication concepts, tools, and techniques to transmit, receive, and interpret ideas accurately.
• Problem Solving: Use approaches, tools, and techniques to recognize, anticipate, and resolve organizational or operational problems.
• Relationship Management: Establish and maintain healthy working relationships with clients, vendors, and peers.
• Value Selling: Provide product and service value and differentiate support offerings that address customer needs.

• Bachelor's degree in engineering.
• Strong communication, collaboration, and interpersonal skills.
• Willingness to travel up to 30%.
• Demonstrated technical and non‐technical aptitude.
• Valid passport.

• 3–5 years of experience in engineering or process/change management.
• A true passion to learn, engage with people, and build strong relationships.

Each person hired into the Field Representative Development Program is assigned a coach to help guide your progression through the program. You will receive personalized onboarding, soft‐skill, sales and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.

• Competitive remuneration package based on degree and professional experience.
• Attractive bonus and share options.
• Career development with global prospects.
• Commitment to safety and well‐being.
• Inclusive workplace culture focused on quality, customer service, and the environment.
• Commitment to diversity, inclusion, equal opportunity, and equal outcome.
• SMART spending APP.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. Visa sponsorship is not available for this position. This position requires working onsite five days a week.