Supervisor - field service (campbellfield)

The Opportunity

We are seeking a Supervisor - Field Service to join our team in Campbellfield in Victoria on a permanent full-time basis.

This key focus points for this role are to ensure the branch / team runs safely, efficiently, profitably and offers genuine product support to the customers of the Branch. This is achieved by coordinating the activities including workflow and staff allocations, ensuring that all deadlines are met, documentation is completed, and jobs are invoiced promptly.

Key Responsibilities

• Plan, organise and distribute daily duties to field service staff.
• Implement strategies to reduce rework and improve overall service quality.
• Ensure timely invoicing of Work in Progress (WIP) and manage WIP write-offs.
• Manage Technician hours to minimise lost time.
• Look at training and development opportunities for team members.
• Drive team collaboration and ensure an encouraging and positive work culture.
• Champion safe work practices, aiming for a zero-harm environment.
• Ensure all fleet vehicles are kept clean, safe and serviced.

Role Located

Campbellfield

Salary

Attractive base salary, plus $19,500 car allowance, plus 5% bonus.

Komatsu benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful recent employee to Komatsu

What we are looking for

• Previous experience as Workshop or Field Service Supervisor / Manager position.
• Previous industry experience in the mining / construction or heavy equipment industry.
• Trade qualification within Automotive, Heavy Commercial or Mobile Plant Mechanics.
• Sound communication skills both written and oral.
• Proven leadership, interpersonal and team building skills.
• Strong commitment to safety and adherence to HSE standards.
• Demonstrated ability to manage multiple tasks and prioritise effectively.
• Understanding of financial management principles.