BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide.
Job Skill Set Requirements
* Excellent phone /communication skills
* Ability to follow directions well
* Ability to work well independently
* Must have an upbeat and motivating attitude.
* Punctual and organized
Remit
* Greeting and saying goodbye to all members and guests.
* Monitoring club access to members and non-members.
* Answering any questions and handling member complaints.
* Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members.
* Answering info calls over the phone and taking messages.
* Giving club tours.
* Selling memberships, completing membership agreements, and entering new members into the database.
* Operating the Point-of-Sale system and collecting any balances of past due accounts.
* Making appointments for PE @ PF hourly sessions.
* Organizing and maintaining the customer service front desk.
* Completing member welcome calls
* Completing daily cleaning zones as assigned by management team
* Completing club walk arounds
* Assisting with club housekeeping and restocking any paper products in locker room.
* Perform beginning of the day and end of the day procedures.
* Making yourself available to newer team members for questions and guidance.
* Completing monthly Black Card Spa maintenance as assigned by management team.
Experience/Qualifications
* Previous customer service experience is advantageous
* Certifications: Certificate 3 in Fitness is advantageous.
* Must be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeks.
* Must have your WWC (working with children) certificate/ number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started.
* Must have completed a National Police Check certificate. NOTE- The NPC Certificate must be within 12 months of application date.
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