We are opening a new restaurant Rose Lane & expanding the crew
Due to expansion other jobs available
Role Highlights
- Duty Manager F&B;
- Head Barman 'cocktail'
Location: Rose & Crown Hotel, Guildford, WA
Reports to: General Manager
WA oldest Hotel is seeking a Restaurant Manager to oversee daily front-of-house operations supporting our strong Operational Management team. We offer 3 different dining experiences (Posh Convict & 1841 Garden, both ALC; our soon-to-open Rose Lane Asian-inspired Cocktail Bar).
You will deliver exceptional guest experiences, ensure effective service delivery with 20+ staff on a shift, liaise with the kitchen and bar management teams, and help drive revenue through superior service, team culture, and operational discipline.
Operations & Service
- Oversee daily FOH operations, ensuring consistent, high-quality service
- Lead pre-service briefings and service standards training
- Manage bookings, floor plans, and table allocations using reservation systems
Leadership & Staffing
- Recruit, train, mentor, and schedule FOH staff
- Foster a positive and accountable team culture aligned with the hotel’s values
- Conduct performance appraisals and manage underperformance constructively
Customer Experience
- Resolve guest complaints effectively and diplomatically
- Monitor and respond to guest feedback from online platforms
- Build relationships with regular patrons and special event clients
- Collaborate with the GM on targets, cost controls
- Manage labour costs, shift efficiency, and daily reconciliation accountability
- Ensure compliance with RSA, hygiene, and F&B; licensing regulations
- Work closely with GM, Head Chef, Bar Manager, and Events Manager
- Support functions, weddings, and events with staffing and floor coordination
Selection Criteria
- 3+ years of experience in a restaurant or F&B; management role
- Strong leadership and team-building skills
- Excellent customer service and communication abilities
- Knowledge of WA liquor licensing and RSA compliance
- Experience with POS and booking systems (e.g. Now Book It, Res Diary)
- Experience in a Pub or larger style venue or multi-outlet hospitality environment
- Knowledge of local suppliers and F&B; trends
- Hospitality qualifications (Diploma or Certificate III/IV in Hospitality)
- Hands-on leader with a "lead by example" style
- Calm under pressure, solution-oriented
- Flexible with evenings, weekends
- Knowledgeable & passionate about food, wine, and hospitality
- We are a family-owned & operated venue that values our employees
- Rose & Crown has a long history of retention; winners of the acclaimed AHA national best bistro in a pub
- Salary & hours will be based on your skill base & experience
- We require an organised individual focused on delivering memorable experiences to our guests and community
- If you are interested in joining the Rose & Crown Hotel, we would love to hear from you: hr@rosecrown.com.au
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