Overview
Service Delivery Manager (Accommodation)
Full Time | Midway Community Care
Are you an experienced leader passionate about empowering people with disability to live fulfilling, independent lives? Midway Community Care is seeking a motivated, compassionate, and skilled Service Delivery Manager (Accommodation) to lead our teams and ensure the delivery of high-quality, person-centred disability services.
For over 30 years, Midway Community Care has proudly supported individuals with disability throughout the Peel Region. We are guided by our core values: RESPECT – COMMUNITY – COMPASSION – EXCELLENCE – COURAGE – TEAMWORK
The Opportunity
We are excited to offer an opportunity for a dedicated and talented individual to join our organisation as a Service Delivery Manager (Accommodation). If you are a committed professional looking for career progression and the opportunity to make a meaningful difference in the lives of our participants, we encourage you to apply.
Reporting to the Senior Manager, Service Delivery, this role oversees several of Midway's Accommodation services. You will ensure that supports are delivered in a person centred, innovated, and empowering manner, consistent with Midway's values and the principles of the NDIS.
Key characteristics
* Demonstrated ability to lead, motivate, and develop high‐performing teams, including undertaking performance reviews, managing conflict and disciplinary processes, learning, development and succession planning.
* Skilled in supporting staff to deliver high‐quality, participant‐directed plans, strategies, routines, and support documentation.
* Strong interpersonal and communication skills with the ability to build positive relationships with participants, families, staff, and community stakeholders.
* Comprehensive understanding of the NDIS, Quality & Safeguarding Framework, incident management, and the use of community‐based supports to achieve participant goals.
* Demonstrated capability to assess and manage participant risks while promoting independence and skill development.
* Able to work strategically, creatively, and proactively to navigate complex issues and drive continuous improvement.
* Committed to fostering a positive, collaborative culture aligned with Midway's values of respect, inclusion, and integrity.
* Competent in managing operational tasks including rostering, compliance, reporting, budgeting, and service delivery outcomes.
* Willingness and ability to travel frequently, including regular visits to allocated houses.
* Eligibility to obtain a National Police Clearance, Working with Children Check, and NDIS Worker Screening Check.
* Current First Aid certificate and valid driver's licence are essential.
About You
You're an adaptable and proactive leader who thrives in a mission‐driven environment. You bring a strong commitment to human rights, empowerment, and person‐centred practice.
You will have:
* Demonstrated leadership experience in disability, community, or health services
* Strong understanding of the NDIS and safeguarding frameworks
* Excellent communication, planning, and problem‐solving skills
* Ability to build team capability and support positive workplace culture
* High levels of integrity, professionalism, and emotional intelligence
* National Police Check, NDIS Worker Screening Check & First Aid (or willingness to obtain)
What We Offer
* A supportive and values‐driven organisation
* Opportunities for professional development and career progression
* A collaborative environment where your contribution truly matters
* Salary packaging benefits
* Meaningful work that makes a real difference in people's lives
* A unique opportunity to join a successful Not‐for‐Profit organisation at a management level to empower people with disability to achieve their hopes, dreams and aspirations.
How to Apply
If you're a passionate leader who is committed to delivering exceptional disability support, we'd love to hear from you.
As part of our recruitment process, you will be required to complete online assessments and a pre‐employment medical.
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