Job Title: Security Officer Crowd Controller
We are seeking a reliable and professional Security Officer to join our team in a Crowd Controller function.
This casual role requires a consistent weekly commitment of 20 hours per week at a licensed venue environment with static crowd control duties. Responsibilities include:
* Crowd monitoring and ensuring safe patron flow
* Applying open hand unarmed techniques when required
* Using de escalation strategies consistent with the force continuum (beginning with presence and communication, progressing only when necessary to ensure safety and compliance)
* Completing incident reports and working with management or police as required
Required Skills and Qualifications
Requirements:
* Current QLD Security Officer Class 1 licence with Crowd Controller function
* Current First Aid and CPR certification
* Understanding of the QLD Security Providers Act and OLGR regulations
* Knowledge of duty of care obligations (taking reasonable steps to prevent harm, maintaining a safe environment, and acting in the best interests of patrons)
* Professional presentation while on shift
* NQSS attire must only be worn when rostered
* High standards of hygiene and grooming are expected
* Professional qualities including punctuality, discretion, reliability, strong communication, ability to follow instructions and calmness under pressure
Benefits
What we offer:
* Consistent weekly hours at a stable venue
* Opportunities to be considered for event and festival work when available
* Supportive management team focused on professionalism and safety
* A work environment that values conflict resolution and effective crowd management