Join one of AFR Boss Best Places to Work as a Senior Case Manager!
About Us
At Prestige Inhome Care, we're more than a care provider — we're a family committed to improving lives by supporting people to remain safe, independent, and comfortable in their own homes. For over 20 years, we've proudly delivered high-quality, person-centred care to our communities.
About The Role
We are seeking a compassionate and proactive Senior Case Manager with Home Care Package (HCP) experience to support our clients across Melb East or Bayside area. Reporting to the Manager, Case Management Services, this is a highly mobile role where you'll spend much of your time visiting clients in their homes, while also providing guidance and support to other Case Managers. This role is ideal for a nurse who values autonomy, flexibility, and making a meaningful difference in the community.
You will deliver person-centred care coordination to a diverse client group, including Home Care Package (HCP), Support at Home, and private clients. This includes conducting assessments, developing care plans, monitoring wellbeing, managing budgets, and ensuring services comply with funding requirements while aligning with each client's goals.
As a Senior Case Manager, You Will
* Conduct in-home assessments, reviews, and consultations for Home Care Package (HCP) clients
* Develop, implement, and regularly review individualised, goal-based care plans in line with HCP guidelines
* Coordinate services and manage HCP budgets to ensure services remain within funding and client expectations
* Oversee client expenditure across HCP and Support at Home programs, ensuring compliance with funding rules
* Build strong professional relationships with clients, families, providers, and internal care teams
* Monitor client wellbeing, identify changes in needs, and manage clinical and non-clinical risks
* Maintain audit-ready client files and ensure compliance with government and internal processes
* Provide support, mentoring, and guidance to other Case Managers
ABOUT YOU
You're a caring and capable professional who thrives in a community-based environment and understands the complexities of Home Care Package delivery. You work confidently and autonomously, balancing client advocacy with funding and compliance requirements.
Ideally, You Will Have
* Registered Nurse (RN) or Enrolled Nurse (EN/EEN) qualifications (preferred)
* Demonstrated experience managing Home Care Packages (HCP)
* Strong knowledge of HCP guidelines, funding, budgets, and compliance requirements
* Experience working within community care, home-based care, or aged care case management
* A reliable vehicle and a valid driver's licence
* Excellent customer service, communication, and stakeholder engagement skills
* A solutions-focused mindset with the ability to manage budgets and resolve issues effectively
* A proactive, continuous improvement approach
WHAT'S IN IT FOR YOU?
We're proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running, reflecting our supportive, empowering, and values-driven culture.
When You Join Our Team, You Can Enjoy
* Your Birthday Off – celebrate your special day on us
* Grow and Learn – access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more
* A Warm Welcome – tailored onboarding and induction plans
* Give Back – one paid Volunteer Day each year
* Celebrate Together – awards nights, Christmas parties, wellness initiatives, guest speakers, and team-building activities
* Support When You Need It – confidential counselling through our Employee Assistance Program (EAP)
APPLY NOW
Join us and be part of a team that values client focus, kindness, joy, trust, and agility. Apply now with your Resume and Cover Letter addressed to Nitika Saini. Let's make a difference together!
We are committed to respond to every applicant!
If you do not receive a response within a week of submitting your application, please email careers@prestigeinhomecare.com.au or call Nitika on 1300 10 30 10.
At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, and the LGBTIQ+ community. If you need support to participate in our application process, please reach out on 1300 10 30 10 or email careers@prestigeinhomecare.com.au
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