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Provide side by side technical coaching and mentoring to team members in injury management and strategy.
About the Role
Personal Injury Insurance aspires to be partners in our customers' recoveries and return them to their lives, while doing the right thing for our business, shareholders and the community.
The role provides clinical and injury management technical expertise to assess personal injury claims for reasonable and appropriate/necessary treatment and rehabilitation requirements and enable the various departments to achieve their claims management objectives.
This role also contributes to and drives proactive claims management across the Personal Injury Insurance division through early identification and management of rehabilitation needs, applying evidence based injury management principles, ensuring that cost effective intervention is provided in a timely manner, as well as influencing effective claims strategies to achieve sustainable and appropriate RTW outcomes.
The coaching and mentoring of Claim handlers are carried out by this role, to ensure a sound understanding of injury management is applied when making decisions and to assist the development of legislative and regulatory knowledge and skills.
What You'll Do (not Limited To)
* Review claim files and provide subject matter expertise to claims handlers – including interpreting medical reports, providing injury management advice and determining rehabilitation and treatment requirements
* Prepare professional written and verbal advice to claims handlers on reasonable and appropriate/necessary treatment and rehabilitation services and recommendations for future rehabilitation management
* Provide consistent injury management expertise and support to ensure ongoing quality decisions and provide input into claims strategy
* Actively share knowledge, advise, and coach others to build and develop injury management capabilities to create a 'high performing team' environment
* Support the team leader to identify development opportunities and trends to improve individual and team performance and claim outcomes.
What You Will Bring
* Degree in Allied Health related discipline (including nursing) is mandatory
* Minimum 2 years Clinical experience
* Customer Service experience
* Minimum 2 years Workers Compensation - Desired
* Minimum 2 years Occupational Rehabilitation experience - Desired
* Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes.
Culture
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
Employee benefits | Suncorp Group
We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Advertised: 24 Nov 2025 AUS Eastern Daylight Time
Applications close: 08 Dec 2025 AUS Eastern Daylight Time
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