Job Description
We are seeking a talented and experienced retail professional to join our team as an Assistant Boutique Manager. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our boutique, ensuring a seamless customer experience, and driving sales growth.
You will be accountable for managing a team of sales consultants, providing coaching and training to ensure excellent customer service and sales performance. Your expertise in luxury retail sales floor operations, including visual merchandising and inventory management, will be essential in maintaining a high standard of presentation and stock levels.
Your role will also involve working closely with our Flagship Manager and Country Manager to develop business strategies, drive sales initiatives, and implement effective CRM solutions. You will be responsible for analyzing sales data, identifying trends, and making informed decisions to drive business growth.
Required Skills and Qualifications
* Possess a 'can-do' attitude and understanding for Luxury retail sales floor operations
* Bachelor's Degree
* 3+ years of prior work experience in Luxury retail management, and Boutique operations with direct reports
* Exhibits critical thinking skills and is strong in solution-oriented problem-solving
* Demonstrates initiative, is conscientious, and provides complete follow-through on all aspects of responsibility
* Must be flexible to change and adaptiveness in work responsibilities
* Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business
* Strong verbal, written, and organizational skills
* Having a 'team player' spirit and the ability to work well within a group/team dynamic
* Proficiency with MS Office software required – possess expertise in Excel
Benefits
As an Assistant Boutique Manager, you will have the opportunity to work in a fast-paced, dynamic environment with a world-renowned luxury brand. You will be part of a positive atmosphere within the boutique, working collaboratively with a team of dedicated professionals who share your passion for delivering exceptional customer experiences.
You will have the chance to grow and develop your career with us, taking on new challenges and opportunities as they arise. Our company offers a competitive salary and benefits package, as well as opportunities for professional development and training.
Others
In this role, you will have the opportunity to:
* Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident
* Proactively participate in VIP events and orders, be considerate of our boutique opportunities
* Ensure accurate and genuine relationship building with customers
* Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities
* Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues