**Job Overview**
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
**Role Description**
The Enterprise Customer Success Manager at Canonical plays a key role in reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. The successful candidate will develop trust with their assigned customers and provide them with the best possible experience navigating Canonical's vast offering.
**Responsibilities**
Onboard new customers and introduce them to our products and support processes. This includes Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points and activities.
**Requirements**
The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies.
Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex software.
Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
A true team player capable of interacting with all departments and at all levels, both internally and externally.
Knowledge of agile methodologies.
We appreciate various languages Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us
**What We Offer**
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance.
In addition to base pay, we offer a performance-driven annual bonus or commission.
We provide all team members with additional benefits which reflect our values and ideals.
We balance our programs to meet local needs and ensure fairness globally.
**About Us**
We are a pioneering tech firm at the forefront of the global move to open source.
As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.
Most colleagues at our company have worked from home since our inception in 2004.
Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
**We Foster Diversity**
At our company, we are proud to foster a workplace free from discrimination.
Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.