$34.83 – $35.53 per hour + NFP Salary Packaging
Wesley Mission Queensland is a not-for-profit community service provider offering community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We are guided by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect, and are committed to an inclusive environment for employees of all backgrounds.
Join us and be part of a story you'll love to tell.
Overview
Your role as an Administration Officer
The Volunteer Relations Administration Officer provides corporate-level administration support to develop and optimise the management of Wesley Mission Queensland's volunteer network. Under the direction of the Team Leader - Administration, the Administration Officer will ensure accurate registration and data entry across the CRM and government identification portals, respond promptly to inbox enquiries, and provide quality customer service. The role requires proactive identification of gaps in operations and effective problem solving. The position is funded until June 30, 2026, with potential for extension if the funding grant is renewed.
Key Role Accountabilities
* Providing quality administrative support to the Volunteer Relations team.
* Maintaining positive relationships with stakeholders and delivering exceptional customer service.
* Accurate collection, recording and management of stakeholder records.
* Assisting with the preparation and management of presentations, documentation and spreadsheets.
* Collecting, inputting, and reporting on data in line with service and funding requirements.
* Ensuring compliance with legislative and regulatory requirements.
* Attending meetings and supporting the coordination of events and functions where necessary.
About You
* Advanced knowledge of administration gained through experience, training, or education.
* Knowledge of and experience interpreting statutory requirements and systems relevant to the workplace.
* A high level of attention to detail and accurate compliance in collecting, recording, auditing and reporting.
* Excellent interpersonal skills, including application of customer service principles to all stakeholders.
* Advanced skills in the Microsoft Office suite of applications, particularly Word, Outlook and Excel.
* Relevant qualification in Business Administration or similar.
* Experience working in an administration setting within a not-for-profit organisation.
* Knowledge of or ability to gain knowledge of contemporary volunteer management principles and the Aged Care Volunteer Visitor Scheme.
What you'll need to start with WMQ
* Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Policy throughout employment and prior to commencement.
* Relevant probity checks required by legislation and WMQ Limited policy.
* Current Driver's Licence and willingness to drive in the course of work.
Why Join Us
We value diversity, strive for inclusion, and work together to support those in need with hope and compassion. We are committed to helping you grow, supporting your wellbeing, and enabling you to be your true self each day aligned to our mission and values.
* Support from our Employee Wellbeing Program – recognised as an Advanced Mental Health First Aid Skilled Workplace.
* Access to Salary packaging benefits to increase your take-home pay.
* Discounts on private health insurance, gym memberships and travel.
WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We are committed to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. We encourage applications from Aboriginal and Torres Strait Islander Peoples.
Please note: You will be asked for evidence of your COVID-19 vaccination status as part of the application process as required by Legislation, Health Directives or WMQ Limited Policy.
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