Client Relations Manager
As a key member of our team, you will be responsible for building strong relationships with clients and ensuring seamless onboarding into our Support at Home program. Your role will involve coordinating timely assessments, care plans, and goal-setting tailored to individual needs, as well as overseeing client budgets and managing changes in care requirements.
About the Role
* Engage new clients and facilitate smooth transitions into the Support at Home program
* Maintain strong relationships with existing clients, ensuring high satisfaction and quality outcomes
* Coordinate timely assessments, care plans, and goal-setting tailored to individual needs
* Oversight of client budgets, ensuring funds are utilised appropriately and compliant with Department guidelines
* Support and lead a care team to ensure services are delivered effectively and respectfully
* Collaborate with internal teams to ensure operational and regulatory compliance
Requirements
We are seeking an experienced and enthusiastic professional who possesses:
* Extensive knowledge of home care standards and understanding of Commonwealth Home Support and Consumer Directed Care programs
* Strong client relationship management and interpersonal skills
* Proven experience in consumer-directed care and budget management
* Diploma or higher qualification in aged care, community services, health, or a related field
* Client-focused mindset with excellent verbal and written communication skills
* Current driver's licence and access to an insured motor vehicle
* National Police Check (or ability to obtain)
Benefits
Our organisation offers a range of benefits, including:
* Competitive salary package options to maximise take-home pay
* Fuel card for business use
* Supportive team environment committed to your development and growth
* Real career pathways with ongoing learning opportunities