Job Opportunity
Make a positive impact on someone's life every day as part of our diverse team based in Melbourne.
* Provide timely and personal customer-focused service to injured workers and employers.
* Proactively manage all aspects of a caseload of worker's compensation claims within legislation and compliance guidelines.
* Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
About You:
* Previous experience working in a fast-paced, high-pressure environment with competing priorities such as customer service, medical reception or call centre.
* Strong PC skills with the ability to quickly pick up new systems and processes.
* Excellent communication skills, with the confidence to engage and influence a variety of stakeholders.
* Empathetic, resilient and solutions-focused when managing complex or sensitive situations.
* Proactive, self-motivated and able to think creatively to overcome challenges.
* High attention to detail, with strong organisational and time management skills.
What We Offer
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
* A vibrant, collaborative innovative team culture.
* Flexibility with opportunity to work from home when fully trained in your role.
* A corporate wellbeing program with discounted health insurance and gym membership.
* Access to discounts at over 350 retailers through our Rewards Hub program.
* Entitlement to an annual tenure and performance-based recognition reward.
* Comprehensive learning and development support.
* Companywide events to celebrate success.
* Quarterly Reward and Recognition Awards.
* Up to 16 weeks paid parental leave, plus super.