Murray Cod Australia is an aquaculture business, committed to producing premium, sustainably farmed Murray Cod for local, interstate and international markets. Our factory shop is the heart of our operations—serving walk-in customers, wholesale partners, and enthusiasts who appreciate fresh, high-quality product straight from the source.
We are seeking a proactive Retail & Administration Officer to join our factory shop team. In this role, you will ensure our daily retail operations run smoothly, uphold strict food safety and quality assurance (QA) standards, and perform key administrative duties that support both shop-floor activities and broader sales initiatives. If you have a background in food technology, a passion for customer service, and strong organisational skills, this is a fantastic opportunity to contribute to our growth and uphold our reputation for excellence.
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Key Responsibilities
Retail Operations & Customer Engagement
* Assist with day-to-day factory shop activities, ensuring all food handling complies with Australian regulatory requirements (e.g., Approved Arrangements).
* Greet customers, answer enquiries in a friendly, knowledgeable manner, and build lasting relationships with local and wholesale clients.
* Identify opportunities to increase local sales—suggest product promotions, manage point-of-sale displays, and assist with merchandising.
Quality Assurance & Compliance
* Work closely with our QA team to ensure that every product meets strict safety and quality standards. Conduct routine checks (e.g., temperature monitoring, packaging inspections) and document findings.
* Maintain and update food safety paperwork, including calibration logs, cleaning schedules, and compliance certificates—ensuring alignment with company policies and external audits.
* Support production teams in the processing space when additional hands are required, adhering to WHS protocols and standard operating procedures.
* Assist in the Processing Space when production requires it.
Administration & Reporting
* Process customer orders, manage stock levels, and enter data accurately into our sales software (e.g., Existco), ensuring real-time inventory visibility.
* Generate daily/weekly sales and inventory reports to track performance, identify trends, and flag any compliance concerns.
* Coordinate with suppliers, logistics providers, and internal stakeholders to ensure timely order fulfilment and smooth communication flow.
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What We're Looking For
* Qualifications: Diploma or degree in Food Technology, Food Science, Quality Assurance, or a related field (essential).
* Experience: Minimum 1 years in a QA or food safety role within a manufacturing/retail environment. Familiarity with Approved Arrangements and relevant NSW/FSANZ regulations is highly desirable.
* Skills & Attributes:
* Strong organisational skills with meticulous attention to detail.
* Excellent communication skills—both written and verbal.
* Customer-focused mindset: ability to build rapport and deliver exceptional service.
* Proficiency in data entry and (ideally) experience using sales/inventory software (Existco or similar).
* Ability to work independently and collaboratively within a small, dynamic team.
How to Apply
At MCA, we are deeply committed to providing comprehensive training and support to empower successful candidates, enabling them to establish themselves and excel in their roles.