Competitive Compensation
- Convenient Location and Facilities
- Work Environment and Benefits
**Technical Support Officer - Moonee Ponds, VIC**
- Competitive Compensation
- Convenient Location and Facilities
- Work Environment and Benefits
**About the company**
Our client is a dedicated OEM supplier of the highest quality product range worldwide. Join a progressive company with many perks such as an onsite gym, all the coffee in the world, and a hybrid working environment.
**About the role**
The beginning of a new career path with an OEM manufacturer. Get your foot in the door in a rare opportunity to grow your career.
**Duties**
- Provide a high level of technical support to the dealer network and customers.
- Manage technical assistance requests and develop timely solutions
- Monitor, assess and report technical trends to the Manager, Technical Support
- Produce high-quality Service Bulletins and Technical Tips
- Maintain the Policy and Procedure manual with specific reference to Technical Service support
- Provide technical support for all internal staff
- Prepare detailed product reports after investigation and ensure where necessary related parts are returned to the central office for further inspection and investigation
- Constantly upgrade knowledge by attending internal/external product and other training
- Perform other related duties as required
- Training will be provided
**Skills and experience**
- Motor Trade Qualification ESSENTIAL.
- Strong problem-solving and decision-making skills
- Computer literacy to an intermediate level Microsoft Office
- Excellent communication skills both written and verbal
- The ability to liaise effectively at all levels of an organization
- Previous parts interpreting experience desirable
- Power equipment product knowledge advantageous
- This role would suit a Mechanic looking to come off the tools and progress their career.
**Benefits**
- Attractive Salary $70,000 - $75,000 with Annual Reviews
- Conveniently located next to a train station
- State of the art facilities + Onsite employee gym
- Unlimited Coffee + Many perks
- 2 Days WFH
**How to Apply**
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today.