ICT Support Technician - Local Government
Your new company
Hays has partnered with a local government organisation to recruit an ICT Support Technician for an initial 3-month contract, with the possibility of extension.
Your new role
Your new role will consist of the following:
* Deliver responsive 1st and 2nd level support for ICT hardware, ensuring timely resolution of technical issues.
* Assist in identifying, tracking, and resolving system problems to maintain optimal performance.
* Monitor and escalate service requests in alignment with established Service Level Agreements (SLAs).
* Support proactive monitoring and diagnostic analysis of network infrastructure and application systems.
* Communicate planned and short-term changes to service levels, ensuring customers are informed and prepared.
* Perform user account administration and management across various applications and systems.
What you'll need to succeed
To be successful in this role you will need experience in the following:
* IT Service Management (ITSM) knowledge and experience
* ITIL Certification and/or experience
* ServiceNow software end user experience
* VMWare/ Workspace One/ Airwatch knowledge and experience
* Microsoft Intune knowledge and experience
What you'll get in return
In return, you will be offered an initial 3-month contract with the potential to extend within a great local government organisation where you will be compensated at an attractive hourly rate dependent on experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.