Location: MelbourneReports to: Executive Leadership / CTO / COOTeam size: ~15-20 (engineering, platforms, experience technology, delivery & partners)
About the role
Talenza is partnering with a large, highly regarded organisation to recruit a GM of Digital Technology to lead the technology that underpins their customer interactions at scale.
This role is accountable for the end‐to‐end technology delivery of time‐critical experiences, ensuring systems perform seamlessly during periods of peak demand and heightened visibility. You will lead the design, readiness and operation of technology across digital products, platforms, infrastructure and on‐site systems that support large and customer groups.
This is a senior leadership role suited to a technology executive who thrives in high‐stakes, time‐bound environments, balancing innovation with operational reliability and ensuring technology performs flawlessly when it matters most.
What you'll be responsible for
Experience Technology Ownership
* Own the end‐to‐end technology at large‐scale, from readiness through delivery and post‐experience optimisation
* Translate experience, operational and audience needs into robust, high‐performing technology solutions
* Ensure accessibility, inclusion and ease of use across all interaction points
Connection & Engagement
* Enable customer to connect through digital channels such as mobile applications, interactive content, virtual participation and social integration
* Leverage real‐time and historical data to support tailored experiences
* Ensure identity, consent and preference management are embedded so data‐driven experiences are trusted, relevant and scalable
* Enable personalised, context‐aware experiences using technology to deepen connection
* Use insight and data to tailor content, communications and interactions across the experience lifecycle
* Partner closely with digital, data and commercial teams to activate insight through experience‐led technology
* Define and execute the experience technology strategy across customer integrations
* Ensure platforms, infrastructure and integrations meet performance, security and availability standards
Engineering, Operations & Delivery
* Lead multi‐disciplinary teams across engineering, experience technology, delivery and partners
* Establish clear governance, escalation and decision‐making models
* Balance rapid execution with disciplined engineering and operational controls
* Oversee vendors, integrators and service partners critical to delivery
Stakeholder & Executive Partnership
* Act as the senior technology partner for experience, commercial and operational leaders
* Communicate clearly with executives
* Align investment and delivery to experience outcomes and customer expectations
* Represent technology in partner and stakeholder engagements
What success looks like
* Experiences are delivered with stable, high‐performing and trusted technology
* Audiences enjoy seamless, engaging interactions regardless of location or channel
* Technology performs reliably under peak demand
* Teams are confident, prepared and decisive during delivery
* Learnings from each experience continuously uplift future capability
What we're looking for
* Senior technology leadership experience delivering large‐scale in time‐critical environments
* Strong engineering and platform background with proven operational expertise
* Experience leading technology in high‐visibility, mission‐critical contexts
* Proven ability to plan, rehearse and execute against deadlines
* Calm, decisive leadership style suited to pressure and complexity
* Strong stakeholder management and vendor governance capability
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