We are seeking a seasoned professional to fill the role of Senior Business Solutions Specialist.
Job Description:
The ideal candidate will be responsible for delivering support to the SAP FICA module, encompassing production support, testing, and minor system enhancements. This position also involves business support of Contract Accounts Receivable and Payable, as well as other areas assigned.
Key Responsibilities:
* Triage and troubleshoot incidents, identify and propose solutions or workarounds, and open/monitor vendor tickets as applicable.
* Prioritize changes and communicate status to stakeholders.
* Identify opportunities for improvement related to SAP.
* Conduct data gathering and analysis to understand business strategy requirements.
* Evaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirements.
* Understand and negotiate needs and expectations of multiple stakeholders by developing a communication process to keep others up to date on project results.
* Comply with established change management processes when moving configurations into production.
* Mentor junior analysts and assign and monitor work.
* Assess business needs utilizing a structured requirement process (gather, analyze, document, and manage changes) to assist in identifying business priorities and advise/provide recommendations on options.
* Develop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintain specifications going forward in Solution Manager.
* Perform related duties and responsibilities as assigned.
Requirements:
* Bachelor's or advanced degree in Computer Science, Information Systems, Business, Finance, or Accounting.
* Broad knowledge of SAP in the ISU area, including but not limited to FI, CO, FICA, DM, EAM, and C4C.
* 5+ years experience with enterprise-level SAP ECC/S4HANA configuration and support.
* 3+ years experience in utilities experience.
* Experience or knowledge with SAP Private Cloud Edition (PCE) desired.
* Experience in Data migration and conversion a plus.
Preferred Skills:
* Hands-on configuration experience in SAP ISU/FICA and integration experience to related SAP modules required.
* Key process and architectural knowledge in various FICA areas like Incoming & Outgoing Payment, in-depth understanding of Meter to Cash cycle, Account Determination, Collection Strategy, FICA and Billing Integration, Month End closure and reconciliation, Revenue distribution and fundamental knowledge of other key ISU processes.
* Experience in BRF+ and Dunning by collection strategy.
* Knowledge of general ledger/creating & maintaining main/subs.
* Knowledge and hands on experience with creating and maintaining Main/Sub Configurations.
* Design and Implementation of Best Practice SAP ISU Solutions.
* Business process integration on ISU Modules.
* Business knowledge and technical hands-on expertise in the areas of Billing and invoicing, Device Management and Contract Accounts Receivable and Payable.
* Strong Analytical skills with ability to work in advanced excel based data analysis of SAP ISU data.
* Friendly and effective communication skills are a must.
* Influencer resulting in a trusted advisor relationship between IT and the business.
* Robust presentation, facilitation, negotiation, and conflict resolution skills.
* Ability to work in a fast-paced environment, handling multiple projects and priorities.
* Capable of developing short and long-term plans for areas of responsibility.
* Owning both successes and failures with humility and integrity.